FAQs

 

DELIVERY & SHIPPING FAQs

How does Petal Academy delivery work?

Petal Academy delivers curated floral design kits straight to your doorstep. Each box includes everything you need to create a beautiful arrangement at home, following our guided tutorial.

We ship nationwide across Canada.
Additional shipping fees may apply depending on location.

What’s included in my delivery?

Each Petal Academy box includes:

  • Fresh, dried, or faux florals (depending on the kit)

  • A coordinating vessel (when applicable)

  • Flower food & care card

  • Access to a video tutorial

  • A curated music playlist to design along with 🎶

You’ll just need:

  • Floral snips or shears

  • Water

  • Occasionally wire snips

Need tools? Treat yourself in our Tool Shop anytime.

What techniques and styles will I learn?

Our kits rotate through a variety of techniques and styles, including:

  • Vase arrangements

  • Hand-tied bouquets

  • Biodegradable foam designs

  • Seasonal and trend-inspired collections

We select the best flowers of the season, with approximately 80% grown in Canada (subject to availability).

How long will my flowers last?

With proper care, fresh arrangements typically last 5–7 days.
We often include dry-able materials, so you may have keepsakes that last well beyond that.

My flowers look a bit squished — is that normal?

Totally normal! Flowers travel snug for protection.
Simply follow the hydration steps on your care card and your blooms will perk up beautifully.

I’m not happy with the quality of my flowers — what should I do?

Oh no — we’ve got you.
Please email a photo and brief note to info@petalacademy.com  and we’ll look into it right away. If something isn’t right, we’ll make it right.

I have allergies — can you accommodate?

We can’t guarantee allergy-free materials, as sensitivities vary.
If you have concerns, please email info@petalacademy.com before ordering and we’ll do our best to advise or substitute when possible.

I don’t like certain flowers — can they be removed?

Our kits are carefully curated to match the tutorial, so unfortunately we can’t remove or substitute specific blooms.

I have pets — is anything toxic?

Some flowers may be mildly to highly toxic to pets.
We recommend placing arrangements out of reach and keeping a close eye on curious furry friends 🐾

SHIPPING DETAILS

When will my box arrive?

We typically ship Wednesdays and Thursdays, depending on your location.
Delivery timing may vary by region and season.

Do you ship nationwide?

Yes! We ship across Canada.
Additional shipping fees may apply depending on your location.

Do you ship internationally?

At this time, we ship within Canada only.

Can I choose a delivery time?

Unfortunately, delivery times can’t be guaranteed.
You’re welcome to add delivery notes (safe drop location, porch, etc.) at checkout.

My box hasn’t arrived — what should I do?

Occasionally, deliveries may be delayed due to volume or weather.
If you’re concerned, email us directly at info@petalacademy.com and we’ll look into it for you.