Privacy Policies

Privacy Policy – Petal Academy

Last Updated: February 2026

Petal Academy (“we,” “us,” or “our”) operates www.petalacademy.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.

By using our Site, you agree to the practices described in this policy.

1. Personal Information We Collect

Device Information

When you visit our Site, we automatically collect certain information, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies and tracking data

  • Pages viewed and interactions

  • Search terms and referrals

Purpose:
To operate our website, improve performance, analyze usage, and enhance your experience.

Source:
Collected automatically through cookies, pixels, and similar technologies.

Disclosure:
Shared with Shopify and analytics partners.

Order Information

When you make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by our payment providers)

Purpose:
To process orders, manage payments, ship products, communicate with you, and prevent fraud.

Source:
Collected directly from you.

Disclosure:
Shared with Shopify, payment processors, shipping providers, and fulfillment partners.

Customer Support Information

When you contact us, we may collect:

  • Contact details

  • Order information

  • Communication records

Purpose:
To assist with inquiries, resolve issues, and provide customer support.

2. How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate with you

  • Provide customer support

  • Improve our website and offerings

  • Send marketing communications (with your consent)

  • Prevent fraud and security risks

3. Sharing Personal Information

We share personal information only when necessary with trusted service providers, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Marketing and analytics partners

  • Customer service platforms

We may also disclose information when required by law or to protect our legal rights.

Learn more about Shopify’s privacy practices:
https://www.shopify.com/legal/privacy

4. Behavioural Advertising & Analytics

We may use advertising and analytics services such as Google, Meta (Facebook/Instagram), and similar platforms to:

  • Understand website usage

  • Deliver relevant advertisements

  • Improve marketing performance

You may opt out at:

5. Cookies

We use cookies and similar technologies to:

  • Enable site functionality

  • Remember preferences

  • Analyze traffic

  • Support marketing efforts

You may manage cookies through your browser settings. Disabling cookies may affect website functionality.

6. Minors

Our Site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

If you believe a minor has provided information, please contact us for removal.

7. Your Rights

For Canadian, EU, and International Customers

You may request to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

  • Request data portability

To exercise your rights, contact us at the email below.

GDPR (European Residents)

We process data based on:

  • Your consent

  • Contract performance

  • Legal obligations

  • Legitimate business interests

Your data may be stored in Canada, the United States, and other jurisdictions.

CCPA (California Residents)

California residents may request:

  • Disclosure of collected data

  • Deletion of personal information

  • Information about data sharing

We do not sell personal information.

8. Data Retention

We retain personal information only as long as necessary for:

  • Legal obligations

  • Business operations

  • Customer service

  • Record keeping

You may request deletion at any time.

9. Automated Decision-Making

We do not use fully automated decision-making that has legal or significant effects.

Shopify may use limited automated tools for fraud prevention.

10. Do Not Track

Our Site does not currently respond to “Do Not Track” browser signals.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Information

For privacy questions, requests, or concerns, contact:

Petal Academy
Email: info@petalacademy.com
Address:
17250 Hwy 27, Warehouse
Schomberg, ON L0G 1T0
Canada