Returns, Refunds & Exchange Policy
Returns, Refunds & Exchange Policy
At Petal Academy, we take great care in preparing and shipping every order. Your satisfaction matters deeply to us.
Fresh Floral Products
Due to the perishable nature of fresh flowers:
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Claims must be submitted within 24 hours of delivery
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Please include clear photos of the product and packaging
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Email: info@petalacademy.com
If approved, we will offer:
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A replacement
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Store credit
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Partial or full refund (at our discretion)
Claims submitted after 24 hours may not be eligible.
Faux Flowers, Tools, Books & Non-Perishable Products
For non-perishable items:
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Claims must be submitted within 48 hours of delivery
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Items must be unused and in original packaging
We may offer:
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Exchange
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Store credit
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Refund (where applicable)
Orders Not Yet Shipped
If your order has not yet shipped, you may request:
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Cancellation
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Modification
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Refund
Please contact us as soon as possible.
Once an order has shipped, it cannot be cancelled.
Non-Returnable Items
The following are not eligible for return:
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Used products
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Custom or personalized kits
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Workshop registrations
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Digital products
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Downloadable content
Shipping Issues
We are not responsible for:
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Delays caused by carriers
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Incorrect addresses provided by customers
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Packages marked “delivered” by carriers
We will always assist in filing claims where possible.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Notify us within 24–48 hours (depending on product type)
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Include photos and order details
We will make it right as quickly as possible.
Refund Processing
Approved refunds are processed within:
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5–10 business days
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Returned to original payment method or issued as store credit
Processing times may vary by bank or provider.
How to Request a Return or Refund
Please email:
Include:
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Order number
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Description of issue
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Photos (if applicable)
Our team will respond within 1–2 business days.